Research of Remote Technical Support Service Platform of Coal Mine Application System

The paper introduced requirement analysis and key technologies of remote technical support service platform of coal mine application system, and described design of structure and function of four modules of the platform including system management module, technician management module, customer service management module and remote assistance module in details. The application showed that the platform can effectively and quickly solve problems encountered in use of coal mine application system, and reduce work intensity, save cost, and improve efficiency of technical support.